Refund Policy

At Sunpress Organics, every bottle is cold-pressed and quality-checked before it leaves our Mahoba facility. We take full responsibility if something goes wrong on our end.

If you receive a damaged, defective, or incorrect product, we will make it right — no questions asked.

You are eligible for a full refund or replacement in the following cases:

• Product arrives damaged or leaking due to transit handling
• Bottle is defective (broken seal, damaged cap)
• Wrong product or quantity delivered
• Product has an unusual smell, colour, or appearance inconsistent with cold-pressed mustard oil
• Order not delivered within 10 business days of dispatch

Claims must be raised within 7 days of delivery.

As a food product, we cannot accept returns in the following situations:

• Product has been opened and partially used (unless a quality defect is identified)
• Claim raised after 7 days of delivery
• Dislike of taste or aroma (note: natural cold-pressed mustard oil has a strong, pungent character — this is expected)
• Damage caused after delivery due to improper storage
• Change of mind after purchase

To raise a return or refund request, contact us within 7 days of delivery:

1. 1WhatsApp or call us at +91 79856 05973 with your order number
2. 2Share 1–2 photos or a short video of the issue (required for damaged/defective claims)
3. 3Our team will review and respond within 24 hours
4. 4If approved, refund is initiated within 2 business days

Once a refund is approved:

Refunds are issued to the original payment method used at checkout.

Orders can be cancelled within 12 hours of placement, provided they have not yet been dispatched. Contact us immediately via WhatsApp at +91 79856 05973.

Once an order has been dispatched, it cannot be cancelled. You may raise a return claim after delivery if applicable.

For any return or refund queries:

• WhatsApp / Phone: +91 79856 05973
• Email: sunpressorganic@gmail.com
• Hours: Mon–Sat 9 AM – 6 PM IST